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Standard Delivery Information
We use the Royal Mail postal service, as well as UPS and DPD couriers to deliver our items. This ensures that you receive your products as quickly as possible by a trusted delivery provider.
We deliver within the United Kingdom.
Delivery Fees - United Kingdom
Delivery is FREE for orders of £40.00 and above. Delivery costs are £3.95 (including VAT) for all UK orders under £40.00 (including VAT).
| Order Value | Delivery Cost |
|---|
| Up to £39.99 | £3.95 |
| £40 and over | FREE |
All delivery costs and order values shown in the table above include VAT.
Dispatch Times
We are focused on ensuring that you receive your item as quickly as possible. The majority of orders placed before 14:00 on our website are dispatched the same day by Royal Mail post or by courier. If you'd like up-to-the-minute delivery information about your order and delivery expectation, please contact our helpful customer care team who will be happy to help you with information about the delivery of your order. The team are available between 9.00am and 5.00pm, Monday to Friday (excluding bank holidays).
European Delivery
Unfortunately, due to restrictions with our couriers, we are unable to ship items outside of the UK. We apologise for any inconvenience that this may cause.
14 days returns policy for peace of mind
Our returns policy is normally valid for 14 days from the receipt of an item. You therefore have 14 days from the day after you receive your item from Pets.co.uk to inform our customer care team that you wish to return the item if it is unsuitable.
Before returning any item, please fill in the form found here so that we can provide you with a returns authorisation number along with details of how to return your item.
